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Terms & Conditions

The terms on which we supply parts, accessories and services.

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Please read these terms carefully before placing an order or engaging our services. By contacting us, placing an order or using this website, you agree to be bound by these terms. These terms are governed by the law of England and Wales.

1. About Us

David Forrester Auto Services (trading as DF Auto Services) is a sole trader based at 16 Maple Drive, Penrith, Cumbria, CA11 8TU. VAT Registration No. 253 4238 17. You can contact us at dave.j40@talktalk.net or 07760 451 451.

2. Quotations and Pricing

  • All quotations are valid for [CLIENT TO CONFIRM — e.g. 14 or 30] days from the date of issue unless otherwise stated.
  • Prices are quoted exclusive of VAT unless stated otherwise. VAT at the prevailing rate will be added.
  • Where a job requires additional parts or labour beyond the original scope, we will notify you and seek your approval before proceeding.
  • Online store prices are as displayed at the time of order and are inclusive/exclusive of VAT as shown.

3. Orders — Parts & Accessories

3.1 Placing an Order

Orders may be placed by phone, email or through our online store. A contract is formed when we confirm acceptance of your order.

3.2 Availability

All parts and accessories are subject to availability. If a product becomes unavailable after your order, we will contact you to offer an alternative, a revised lead time, or a full refund.

3.3 Lead Times

Estimated lead times are given in good faith but are not guaranteed. We will keep you informed of any significant delays.

3.4 Returns and Cancellations

  • Consumer customers (purchasing as an individual, not in the course of a business) have the right to cancel an order within 14 days of receiving goods under the Consumer Contracts Regulations 2013. Goods must be returned unused, in original packaging, at your cost unless the item is faulty.
  • Business customers — returns are accepted at our discretion. Special-order items cannot be returned unless faulty.
  • Faulty or incorrect items will be replaced or refunded in full, including any reasonable return postage costs.

4. Services — Vehicle Repairs & Installation

4.1 Booking and Authorisation

All work is carried out only with your explicit authorisation. Before any chargeable work begins, we will agree the scope and estimated cost with you.

4.2 Additional Work

If, during the course of work, we identify further issues requiring attention, we will contact you with a revised quotation before proceeding. We will not carry out additional uncharged work without your prior consent.

4.3 Completion and Collection

We will notify you when work is complete. [CLIENT TO CONFIRM — storage charges if vehicle not collected within X days?]

4.4 Customer-Supplied Parts

We can fit customer-supplied parts at our discretion. Where we do so, we accept no liability for the quality or fitness for purpose of those parts. A reduced warranty applies to labour only.

5. Payment

  • Payment is due on completion of work or upon despatch of goods, unless otherwise agreed in writing.
  • We accept [CLIENT TO CONFIRM — e.g. bank transfer, cash, card].
  • Late payment may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998 (business customers).
  • We reserve the right to retain possession of a vehicle or goods until full payment is received.

6. Warranties

6.1 Parts

All parts we supply carry the manufacturer's warranty. This is typically 12 months unless otherwise stated. Warranty claims must be accompanied by proof of purchase. Warranty does not cover fair wear and tear, misuse, accident damage or parts fitted incorrectly after leaving our premises.

6.2 Labour

Our workmanship is guaranteed for [CLIENT TO CONFIRM — e.g. 3 or 6] months. If a fault arises that is directly attributable to our workmanship within this period, we will rectify it at no additional charge.

6.3 VoSA and TÜV Compliance

All parts supplied by us are sourced from reputable manufacturers and are represented as meeting VoSA and TÜV compliance standards at the time of supply. It is the vehicle operator's responsibility to ensure correct fitment and ongoing compliance with all applicable regulations.

7. Liability

  • Our liability for any claim arising out of or in connection with our supply of goods or services is limited to the price paid for those goods or services.
  • We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other matter where exclusion is not permitted by law.
  • We are not liable for indirect, consequential or economic loss (including loss of profit, loss of business or vehicle downtime), except where required by law.
  • Consumer customers retain all statutory rights under the Consumer Rights Act 2015 and other applicable legislation. Nothing in these terms affects those rights.

8. Intellectual Property

All content on this website — including text, images, logos and design — is the property of David Forrester Auto Services or its licensors. You may not reproduce or use it without our written permission.

9. Website Use

This website is provided for information purposes. We make reasonable efforts to ensure accuracy but do not warrant that all content is complete or error-free. We reserve the right to change prices, specifications and availability without notice.

10. Governing Law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of our services after any change constitutes acceptance of the revised terms.

12. Contact

For any queries regarding these terms: